How do I make an order?
If you are not sure how to order, here's what you need to do in 3 simple steps:
Step One: Details and Photo's
If you click the "Order Now" link on the menu, it will take you straight to our shop. This is where you select the type of portrait you desire. You will need to fill in all the details on the form, then upload your photo's or send a link to an online photo album which contains your photo's. On the next screen, you will have the option to purchase a key rings/ t-shirts/ fridge magnets and other accessories with your cartoon on it.
Step Two: Payment
You will now be prompted for payment. This is where you will need to enter your credit or debit card details. Don't worry, our payment service is totally 100% secure. If you are unsure, you can pay through Paypal.
Step Three: Completion & Delivery
Although we usually complete orders within a week, You should allow at least 28 days for completion of your order and delivery to a UK address. However severe demand may extend this period but you be will advised before hand.
What are the best photos to send?
Photos like these (below) would be perfect. A 5 o'clock shot, front shot, side shot and a full body shot. The larger the better. And of course, don't stop at sending just those. The more you send, the better. You will have the option to upload these, or alternatively, you can send us a link to a photo album you may have online.
Why do you need so many photos?
In order to replicate facial characteristics, more than one photo is needed. The more photos you send, the more likely the cartoon will look like the subject.
What is the best method of payment?
The best purchase method would be through our shop. It's quick, reliable and very secure. We can make an exception to process your order through Email and Paypal if you would prefer.With this method, we will also accept cheques, but this may take a little longer to process your order.
Can I find a cheaper alternative elsewhere?
Unlikely. After a lot of research, we are convinced our prices reflect the best value for money offered for the unique form of bespoke, hand drawn, characterised, cartoons of real people.
Could anyone be offended by your cartoons?
Yes they could, however, the cartoons are not designed to offend anyone. They are hand drawn from photographs provided and are commonly drawn and printed on a white background.
What if I'm unhappy with the cartoon?
There is a no refunds policy. This is explained in our policy. However, we emphasise that if you are not satisfied with the end result we will endeavour to re work the drawing for you. This is why, you should send as many photos and give as much detail as possible.
What if I fail to receive my product through the post?
All deliveries to UK mainland addresses will be sent by recorded post. You must contact us if your order has not arrived with in the specified time so that we can progress it with the carrier.
Is there anything in particular that you won't draw?
Generally, No. But you never know what some people might request! However, we will not entertain any commission that might be deemed inappropriate, offensive or illegal.
How do you actually make the cartoons?
The cartoons are all originally hand sketched. They are then scanned and digitised. Finally, they are all framed, mounted and printed. This is all explained in our "How It's Done" section.
What happened to JuiceCom?
For those who are unaware, JuiceCom was the original website set up by Jamie Sale to sell his cartoons. JuiceCom has now evolved into a bigger company now known as "Custom Cartoons UK" (yes, that's us). Everything you could order from JuiceCom Cartoons is available to the order in the exact same style with us.
Can I copy artwork from your site?
No. Without permission you may not copy or use any art from this web site. Please read the copyright notice at the bottom of every page. We will track down and close web sites that use our cartoons illegally.
What Is That Strange Donkey Thing At The Bottom Of Your Pages?
That "Donkey Thing" is our mascot. His name is Steve and he is actually a Muskox, not a donkey. They are found mainly in Greenland and north-east Canada.
Has your question been answered? If not, please E-mail us and we'll be pleased to help you.